IPitimi joined the Association of Teleservices International (ATSI) last week for their annual conference in the home of the Chicago Cubs, Chicago, Illinois! ATSI was founded in 1942 and represents the most sophisticated teleService agencies in the world. IPitimi is proud to help support ATSI’s mission and it was an honor to be a gold sponsor at this year’s event.
IPitimi’s own COO, Lori Jenkins, had the honor of speaking at the Future of the Industry panel, where experts and leaders had the opportunity to answer questions and discuss the future of communications.
Lori Jenkins along with other panel members.
We’d also like to congratulate all of the 2017 ATSI Award Recipients for their outstanding service! This award recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. This award is earned by a company through the judging the handling of calls placed by mystery callers and judged against specific criteria. We’d like to give special recognition to IPitimi customers who received the ATSI Award of Excellence, it’s a great pleasure working with you all and we wish you many successes in the future.
2017 ATSI Award of Excellence Recipients
Year 1
Responsive Answering Service Pittsburgh PA
Responsive Answering Service Fort Myers FL
Responsive Answering Service Marietta GA
Professional Exchange Service Corporation Fresno CA
Business Service Center, Inc. Wausau WI
VoiceNation Live Buford GA
Endicott Call Centers – Corridor/Central Voice Answer Services Kendall Park NJ
Endicott Call Centers – Maryland Rosedale MD
Endicott Call Centers – Atlantic Communications Binghamton NY
Endicott Call Centers – Bryant Answering Services Miami FL
A Superior Answering Service Madison GA
Year 2 Bronze
AAMCOM Redondo Beach CA
Answering 365 Los Angeles CA
AnSer Southern States Hopkinsville KY
TOP TEN
Answer Watertown Watertown NY
Year 3 Silver
Answer Plus, Inc. Clive IA
Combined Communications, Inc. Bowling Green KY
Advantage TeleMessaging, Inc. West Reading PA
Anserve Inc. Butler NJ
Call 4 Health Delray Beach FL
Year 4 Silver Plus
Alliance Communications Center Orlando FL
AnswerPro™ Limited Mission KS
The Perfect Answer, Inc DBA Torcom, Answering Innovations, Madison WI
Director’s Hotline
CBSI Marietta GA
Bennett Answering Service Flint MI
Sunshine Communications Services Coral Gables FL
Year 5 Gold
A Courteous Communications Corporation Orlando FL
King’s Telemessaging Services Shreveport LA
PWC Message Center Dothan AL
Year 6 Pearl
Carolyn’s Communications Inc. Snellville GA
TOP TEN
AAA Message Connection Chattanooga TN
Year 7 Emerald
Answer California El Cajon CA
Ambs Call Center Jackson MI
Year 8 Ruby
Mid State Communications Manchester TN
Commercial Telephone Exchange Reno NV
Answer Bay Area Tampa FL
TOP TEN
Year 9 Sapphire
Crocker Communications, Inc. Greenfield MA
Time Communications White Bear Lake MN
The Legacy Connection Tuscaloosa AL
Nationwide Inbound, Inc. Freeport IL
Central Communications Corp Riverside CA
Year 10 Diamond
Always On Call Answering Service, LLC Fort Myers FL
Billie Clarke’s Answering Service San Diego CA
Quick Connections Greenbelt MD
LABELL EXCHANGE Santa Ana CA
Answering Advantage Memphis TN
Image-24 Montreal QC
Connections Call Centre Squamish BC
TOP TEN
Year 11 Diamond Plus
Keener Communications, Inc. Richmond VA
Action Telephone Rochester NY
Personalized Communications Inc. Duncanville TX
Answer Now! Glendale AZ
Cosmopolitan Medical Communications Glendale AZ
AnswerOne Brooklyn NY
Tel-Us Call Center, Inc. Beverly Hills CA
IPN Messaging Center LaPorte IN
Year 12 Diamond Plus
MedConnectUSA Las Vegas NV
AnswerTel Athens AL
Alphapage, LLC Denver CO
King Communications, Inc. Saginaw MI
Main Line TeleCommunications Aston PA
Allgood Communications, Inc. dba Executive Services, Pueblo CO
Professional Communication Services & NTC Answering Service
Information Communications Group Leawood KS
Year 13 Diamond Plus
Berkshire Communicators, Inc. Pittsfield MA
CALLSTAR St. Petersburg FL
Answer Excellence Clearwater FL
StatCall Alexandria VA
Focus Telecommunications, Inc. Eldersburg MD
Com Net, LLC Muncie IN
Messages & More, Inc. Flagstaff AZ
Central Communications, Inc. Norwalk CT
Answer Center Chesapeake VA
Answer Syracuse Syracuse NY
TOP TEN
Answer Finger Lakes Auburn NY
TOP SCORE
Year 14 Diamond Plus
Extend Communications Inc. Brantford ON
Port City Communications Port Huron MI
Antietam Call Center Hagerstown MD
Contact One Call Center, Inc. Tucson AZ
Alliance Wireless Communications Kingston ON
A Better Answer – Hurst Hurst TX
CallNet Call Center Services Bloomington/Indianapolis IN
Dexcomm Carencro LA
Year 15 Platinum
TAB AnswerNetwork Santa Ana CA
Corporate Message Services, Inc. Savannah GA
A Better Answer – Houston Houston TX
Answer Quick Louisville TN
TOP TEN
Year 16 Platinum Plus
Direct Line Teleresponse Berkeley CA
AnSer Green Bay WI
Answer Midwest, Inc. Alton IL
TOP TEN
Year 18 Platinum Plus
T.A.S. Communications, Inc. Madison WI
Year 19 Platinum Plus
A Better Answer – Plano Plano TX
Year 20 Platinum Plus
Hastings Humans Austin TX
Answer United Kalamazoo MI
Business Connections Salem OR
Keystone Answering Services Newtown PA
Year 21 Platinum Plus
Rochester Telemessaging Center Rochester Hills MI
ATSI Call Center Award of Distinction Winners 2017
Telelink St. John’s NL
Nationwide Inbound, Inc. Freeport IL
Focus Telecommunications, Inc. Eldersburg MD
Extend Communications Inc Brantford ON
Call 4 Health Delray Beach FL
First American Payment Systems Fort Worth TX
Answer Quick Louisville TN
Connections Call Centre Squamish BC
TOP SCORE
A big thank you to ATSI for another successful conference. We are excited to welcome the new incoming president of ATSI, Josue Leon. Josue will be a valuable asset to the ATSI organization and we can’t wait to see what the next year brings for the industry. See you next year in Charlotte, North Carolina!
To learn more about Association of Teleservices International (ATSI) please visit www.atsi.org.
