Business Intelligence

Daily Cost Analysis
Business Intelligence provides reports which detail how many phone calls are received on a daily, monthly and yearly basis. When translated and shown in an easy to read graph, this data shows phone line, staffing and system needs. For example, a seasonal catalog business predicts, on a daily basis, how many phone lines and employees they will require based on historical phone data collected by Business Intelligence.

Multiple Office, Multi-site Management
Franchisors, Executives and Managers who supervise multiple locations each with their own phone systems can receive all of the call data in one report which can be viewed from a web browser.

Review Client Billable Time
For those industries that bill on a time basis (such as a Lawyer or an IT Consultant), Business Intelligence provides easy to read reports which details how much to charge each client for their phone call time.

Regional Call Statistics
Where your phone calls originate can tell you a lot about what your next business move should be. For example, if your business takes phone orders, you can analyze your Business Intelligence Reports to determine which region requires stronger advertising simply because the volume of calls from that region is low.

Employee Monitoring
By utilizing Business Intelligence’s Graphs and Reports, managers can monitor each employee’s phone usage including the amount of time per day the employee spends on the phone, the numbers dialed and received, and average time the employee places calls on hold.

Custom reports
What type of Business Intelligence do you want?

Archiving
Do you need to archive your call data? This feature allows data archiving for up to 5 years.

Real time reporting
When you complete a call, you can review details almost instantly. No more waiting for downloaded information.

General reports
Available reports include “Call Detail by Extension,” “Hourly Call Totals,” Frequent Phone Numbers Dialed,” and many more.

Saved / Bookmarked reports
With our quick one-click bookmarking, you can save and recall reports with very little effort.

Reverse Directory
Don’t recognize a telephone number? Click the number and see where the call is coming from (provided by WhitePages.com).

Searches
Look up by caller ID, extension or account code using our search engine.

Call logs
Do you need to see call history? Call logs enable you to look at historical raw data.

Unlimited global access
Reports and call data are available via the Internet anytime, anywhere.