Helpdesk management includes:
- 24/7 support via phone, email, chat and remote control desktop
- Desktop management for Windows and Mac
- Incident management for all supported devices below
- Proactive, routine upgrades and fixes
- Great communication from our experienced Help Desk Representatives
- Quality assurance monitoring
Items supported:
Contact sales@ipitimi.com for a free assessment and proposal!
Hardware
Desktop, laptops, peripherals (Keyboard, Mouse, PC Monitor and Docking Stations), Printers (Windows configuration set up, toner replacement and best reasonable.
Software
Current commercial versions plus 2 versions back, unless no longer supported by the software manufacturer/developer.
IPitimi can provide one or all of the following:
System Software
- Operating Systems
- Drivers
Application Software
- Microsoft Office Suite
- Office for Mac
- Adobe Acrobat
- Open Office
Security Software
- Norton
- McAfee
- AVG
- MS Security Essentials
- Avast
Internet Browser
- Google Chrome
- Internet Explorer
- Firefox
- Safari
- Opera
Utility Software
- 7-zip
Operating Systems
Windows, Apple and Ubuntu Operating system, current version plus 2 versions back, unless no longer supported by the software manufacturer/developer.
Mobile Operating Systems
Android, Apple IOS, Blackberry and Windows Operating system, current version plus 2 versions back, unless no longer supported by the software manufacturer/developer.
Out of Scope Hardware, Software and Operating Systems
1. Networking: Cisco, Juniper, HP, Sonic Wall, Checkpoint, FortiGate, Watch Guard
2. Virtualization: VMWare, Citrix, Microsoft, KVMware manufacturer.
Support Numbers
- 24×7 Service: 1-855-IPITIMI (474-8464)
- Austin, TX 512-275-4300
- Denver, CO 720-358-8100
- New York, NY 646-663-1190
- Phoenix, AZ 602-635-2500
- San Francisco, CA 650-963-7600
- Allentown, PA 484-893-8300
- Washington D.C., 202-800-7710
- Salt Lake City, UT 801-938-7100
- Los Angeles, CA 424-675-8100
- Houston, TX 832-271-7200
- Dallas, TX 817-527-4000
